Marika KontellisSep 9, 20181 minKnowing what customers want and need is so importantKnowing what customers want and need is so important, yet everywhere you look there is evidence that this isn’t being heeded. Take the...
Marika KontellisNov 11, 20163 minActive ListeningHow many of us feel that when we have a conversation, we never really hear what the other person is saying? Or feel that we ourselves are...