Whilst adaptive work suggests that solutions for making changes of this magnitude resides in employees at all levels, the difficulty in this sector is that they employees often, and rightfully, retain a strong sense of identity with the client. This is made worse by th...

There is so much jargon and narrative about the ‘’customer’’ that one could rightly believe that organisations in the social sector had not ever belonged in the real world. Nothing could be further from the truth, indeed organisations in the social sector dealt with re...