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August 26, 2016
Policy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough. Linking concepts of quality and translating them into business systems and front line practice will give you the cutting edge, in wha...
August 4, 2016
In a context where strategy, market position and customer acquisition dominate Board Room and Staff Kitchen Room discussions, the human impact of what people really value at their point of need is going unnoticed.
Many human service organisations (whether they...
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