Policy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough. Linking concepts of quality and translating them into business systems and front line practice will give you the cutting edge, in wha...

In a context where strategy, market position and customer acquisition dominate Board Room  and Staff Kitchen Room discussions, the human impact of what people really value at their point of need is going unnoticed. 
 
Many human service organisations (whether they...