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Volunteers are the New Black

April 10, 2017

The drivers of reform across Australia’s health and social care sector are pushing a sector to change not only how it does things, but also how it thinks about things.

The “professionalisation” of Australia’s care saw the growing demarcation of work and power between cl...

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Sandwich Generation new Social Care Customer

March 23, 2017

You’ve done the sports drop off and now have less than 2 hours to maneuver through Sydney’s Saturday morning traffic to pick up your 80 year old mum who needs to go grocery shopping. Of course she said she didn’t need a service when the hospital social worker was plann...

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Re-focus on Quality in Times of Reform

August 26, 2016

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Ailyn Libo-on

Policy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough. Linking concepts of quality and translating them into business systems and front line practice will give you the cutting edge, in wha...

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Customer, consumer, client, patient, resident. It’s all about service to me.

March 20, 2016

I tell you no lie. I was leading a strategic planning session and one hour later they were still going on about the label they would use to describe the people who they serve. “ I don’t like consumer”…. said one woman. My clients don’t “consume”. Another said…”customer...

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Australia’s Social Care Frontline Needs More “Care”.

January 12, 2016

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Marika Kontellis

I am glad I chose Social Work and am privileged to have worked with so many people and their communities. I’ve worked in nursing homes, “group homes” for people with disability, youth detention centres, jails, hospitals, people’s homes and “the streets”. I did my work...

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We cannot assume ‘doing good’ is enough

September 27, 2018

Knowing what customers want and need is so important

September 9, 2018

I Want to Give Back

May 1, 2017

Volunteers are the New Black

April 10, 2017

Sandwich Generation new Social Care Customer

March 23, 2017

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