Ex bankers, high profile politicians and the business elite are eyeing off Australia’s social care sector as a soft landing place for their last pre-retirement job.

I’ve had a chat to a few new entrants and they all say one thing “I want to give back”. I don’t buy it. “...

In a context where strategy, market position and customer acquisition dominate Board Room  and Staff Kitchen Room discussions, the human impact of what people really value at their point of need is going unnoticed. 
 
Many human service organisations (whether they...

I was leading a session with senior staff and Board members recently about the need for workplace culture reform. The newly appointed CEO was passionate about this. She had been in the job for 3 months now and “…things had to change around here if we are going to be co...

Every now and again I am reminded that the business of “social care” really is women’s work. It shouldn’t be, as women do not have a monopoly on “caring” but the lack of investment in the sector, low pay, and unreliable working hours means that women tend to be the fro...

For many years, our funders required us to have strategic plans; not so we could follow them not measure the effectiveness of what we did, but because we needed them!

Times have changed and the next time you hear a customer ask for your strategic plan before they decide...

Learning Number One – A new Brand and Marketing Plan isn’t the answer  
When the going gets tough, it seems social care organisations get a new brand and a new marketing plan. Although brand and marketing are important in the evolving social care market place, it...

With so much talk about change, NDIS, person-centred planning, strategy, planning and the like, one of the core concepts that has been overlooked is that of risk. By risk, we are not talking about operational risk, but strategic risk and very specifically, risk appetit...