We are lucky to have a “balcony view” of the sector. We can see how organisations are behaving. How government shifts in policy and funding are impacting and how customers are choosing. We have had a bit of a stop and think about what we have seen this year and have co...

How many of us feel that when we have a conversation, we never really hear what the other person is saying? Or feel that we ourselves are not being heard? So many of us fall into the pattern of talking at each other, waiting for the other person to finish talking so we...

Depression is so often a term thrown around, it has somehow crept its way into our everyday vernacular yet it still remains so stigmatised in our society. We so flippantly throw around the term but yet do we ever stop to think about what it actually means for a number...

Social care practitioners have to let go of their obsession with assessment.

There are more assessment tools out there than I care to mention. The ONI, I-Can,  Headspace Psychosocial Assessment for Young People, The ADAT,  Scales of Independent Behaviour - Revised (SIB-...

I tell you no lie. I was leading a strategic planning session and one hour later they were still going on about the label they would use to describe the people who they serve. “ I don’t like consumer”…. said one woman. My clients don’t “consume”. Another said…”customer...