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Our Insights

Fresh Eyes

Active Listening

November 11, 2016

How many of us feel that when we have a conversation, we never really hear what the other person is saying? Or feel that we ourselves are not being heard? So many of us fall into the pattern of talking at each other, waiting for the other person to finish talking so we...

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Bespoke or Bespoken For?

May 30, 2016

The ongoing issue of whether small organisations can survive can been lost in the frenzy about size. The simple fact is that big or small, organisations need to all do the following:

  • Understand and articulate your purpose;

  • Have a plan but more importantly, the...

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Let it Go

May 17, 2016

Social care practitioners have to let go of their obsession with assessment.

There are more assessment tools out there than I care to mention. The ONI, I-Can,  Headspace Psychosocial Assessment for Young People, The ADAT,  Scales of Independent Behaviour - Revised (SIB-...

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Australia’s Social Care Frontline Needs More “Care”.

January 12, 2016

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Marika Kontellis

I am glad I chose Social Work and am privileged to have worked with so many people and their communities. I’ve worked in nursing homes, “group homes” for people with disability, youth detention centres, jails, hospitals, people’s homes and “the streets”. I did my work...

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Natural Support Network Trumps Formal Care Every time

January 6, 2016

We must admit, that despite the best intentions, social care engineers don’t always get it right. Some of our most “seemingly logical” social policies of our time have led to the deep and lasting disadvantage. Remember adoption laws and practices for “wayward” mothers?...

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Communities Matter

December 29, 2015

This time thirty two years ago, I just finished my HSC and was set to start my new job at Grosvenor Hospital in Summer Hill, Sydney. As a nearly 18 year old I got a job through a contact to work with children with disability. My job was to care for them in their reside...

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A Double Whammy – Hyper-connected and marginal Consumers

December 14, 2015

Just when you thought you had it all under control, something changes.

Most organisations are aware of the ‘’hyper-connected consumer’’ … we have been told that people are now connected 24 hours a day; if they don’t like something there is a website they can criticise y...

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Recent Posts

We cannot assume ‘doing good’ is enough

September 27, 2018

Knowing what customers want and need is so important

September 9, 2018

I Want to Give Back

May 1, 2017

Volunteers are the New Black

April 10, 2017

Sandwich Generation new Social Care Customer

March 23, 2017

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