In times of significant change and market disruption people yearn for unbiased, impartial information and advice to make their decisions. Some people also need support to navigate a changing system that doesn’t always deliver on equity.

There is no doubt in my mind that...

Policy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough. Linking concepts of quality and translating them into business systems and front line practice will give you the cutting edge, in wha...

Remember the chaos and conspiracy theories of 1999. The Y2K bug was going to be catastrophic and people everywhere were planning and creating all sorts of scenarios.  To be honest however, all I could think of was dancing to Prince – “we gonna party like it's 1999” and...

In a few month’s time, the NDIS will roll out across most of NSW and people and organisations are clamouring to be ready. One of the reasons for this is that government; the architect, driver and regulator of it, is still not ready. This is despite the long lead time,...

This time thirty two years ago, I just finished my HSC and was set to start my new job at Grosvenor Hospital in Summer Hill, Sydney. As a nearly 18 year old I got a job through a contact to work with children with disability. My job was to care for them in their reside...

Just when you thought you had it all under control, something changes.

Most organisations are aware of the ‘’hyper-connected consumer’’ … we have been told that people are now connected 24 hours a day; if they don’t like something there is a website they can criticise y...

With so much talk about change, NDIS, person-centred planning, strategy, planning and the like, one of the core concepts that has been overlooked is that of risk. By risk, we are not talking about operational risk, but strategic risk and very specifically, risk appetit...

The principle that financial markets accurately reflect the underlying value of traded stocks has been widely accepted in the investment world since the 1960s. It is predicated on the assumption that investors make buy or sell decisions based on a rational view: that i...