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Advocacy and Care Coordination must be Independent

October 6, 2016

In times of significant change and market disruption people yearn for unbiased, impartial information and advice to make their decisions. Some people also need support to navigate a changing system that doesn’t always deliver on equity.

There is no doubt in my mind that...

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Re-focus on Quality in Times of Reform

August 26, 2016

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Ailyn Libo-on

Policy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough. Linking concepts of quality and translating them into business systems and front line practice will give you the cutting edge, in wha...

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Tick Tock- The Clock Won't Stop: NDIS Goes Live Tomorrow

June 30, 2016

Remember the chaos and conspiracy theories of 1999. The Y2K bug was going to be catastrophic and people everywhere were planning and creating all sorts of scenarios.  To be honest however, all I could think of was dancing to Prince – “we gonna party like it's 1999” and...

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Is it fair?

June 14, 2016

In a few month’s time, the NDIS will roll out across most of NSW and people and organisations are clamouring to be ready. One of the reasons for this is that government; the architect, driver and regulator of it, is still not ready. This is despite the long lead time,...

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Communities Matter

December 29, 2015

This time thirty two years ago, I just finished my HSC and was set to start my new job at Grosvenor Hospital in Summer Hill, Sydney. As a nearly 18 year old I got a job through a contact to work with children with disability. My job was to care for them in their reside...

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A Double Whammy – Hyper-connected and marginal Consumers

December 14, 2015

Just when you thought you had it all under control, something changes.

Most organisations are aware of the ‘’hyper-connected consumer’’ … we have been told that people are now connected 24 hours a day; if they don’t like something there is a website they can criticise y...

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Business Models of Tomorrow: The Concept of Risk

December 6, 2015

With so much talk about change, NDIS, person-centred planning, strategy, planning and the like, one of the core concepts that has been overlooked is that of risk. By risk, we are not talking about operational risk, but strategic risk and very specifically, risk appetit...

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The concept of a market

November 17, 2015

The principle that financial markets accurately reflect the underlying value of traded stocks has been widely accepted in the investment world since the 1960s. It is predicated on the assumption that investors make buy or sell decisions based on a rational view: that i...

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September 27, 2018

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September 9, 2018

I Want to Give Back

May 1, 2017

Volunteers are the New Black

April 10, 2017

Sandwich Generation new Social Care Customer

March 23, 2017

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