Knowing what customers want and need is so important, yet everywhere you look there is evidence that this isn’t being heeded. Take the recent political events for example; irrespective of what side of politics you stand, almost every voter was appalled or at least disa...

Ex bankers, high profile politicians and the business elite are eyeing off Australia’s social care sector as a soft landing place for their last pre-retirement job.

I’ve had a chat to a few new entrants and they all say one thing “I want to give back”. I don’t buy it. “...

The drivers of reform across Australia’s health and social care sector are pushing a sector to change not only how it does things, but also how it thinks about things.

The “professionalisation” of Australia’s care saw the growing demarcation of work and power between cl...

You’ve done the sports drop off and now have less than 2 hours to maneuver through Sydney’s Saturday morning traffic to pick up your 80 year old mum who needs to go grocery shopping. Of course she said she didn’t need a service when the hospital social worker was plann...

We are lucky to have a “balcony view” of the sector. We can see how organisations are behaving. How government shifts in policy and funding are impacting and how customers are choosing. We have had a bit of a stop and think about what we have seen this year and have co...

Leading up to a placement there is a focus drawn towards the learning opportunities each organisation or agency can provide to a student. Which allows students to formulate their own individual learning goals ensuring that the most is made of each placement. However, u...

Depression is so often a term thrown around, it has somehow crept its way into our everyday vernacular yet it still remains so stigmatised in our society. We so flippantly throw around the term but yet do we ever stop to think about what it actually means for a number...

Throughout the years my understanding of disability has changed significantly and while the term “disability” encompasses so many different and diverse circumstances for people, it is usually encompassed by similar attitudes and resistance held by the wider community a...

In times of significant change and market disruption people yearn for unbiased, impartial information and advice to make their decisions. Some people also need support to navigate a changing system that doesn’t always deliver on equity.

There is no doubt in my mind that...

In all the reform madness and “busyness” in health social care we are often focussed on what doesn’t work. We spend our energy on reforming, changing, positioning the faults of the “system” and sharing stories of inequity and poor practice. We are fixated on compliance...