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Building Capability in Your Staff

September 5, 2016

The social sector reforms have seen organisations obsessed with building a strategy to sustain their organisation. The strategies have tended to focus on new branding, a marketing plan and investment in a business development manager. Sometimes it has meant a restructu...

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Customer, consumer, client, patient, resident. It’s all about service to me.

March 20, 2016

I tell you no lie. I was leading a strategic planning session and one hour later they were still going on about the label they would use to describe the people who they serve. “ I don’t like consumer”…. said one woman. My clients don’t “consume”. Another said…”customer...

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Let’s Get Strategic

February 17, 2016

For many years, our funders required us to have strategic plans; not so we could follow them not measure the effectiveness of what we did, but because we needed them!

Times have changed and the next time you hear a customer ask for your strategic plan before they decide...

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Business Models of Tomorrow: The Concept of Risk

December 6, 2015

With so much talk about change, NDIS, person-centred planning, strategy, planning and the like, one of the core concepts that has been overlooked is that of risk. By risk, we are not talking about operational risk, but strategic risk and very specifically, risk appetit...

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Recent Posts

We cannot assume ‘doing good’ is enough

September 27, 2018

Knowing what customers want and need is so important

September 9, 2018

I Want to Give Back

May 1, 2017

Volunteers are the New Black

April 10, 2017

Sandwich Generation new Social Care Customer

March 23, 2017

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