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WHAT WE LEARNED IN 2016
We are lucky to have a “balcony view” of the sector. We can see how organisations are behaving. How government shifts in policy and...
Marika Kontellis
Dec 16, 20165 min read
Active Listening
How many of us feel that when we have a conversation, we never really hear what the other person is saying? Or feel that we ourselves are...
Marika Kontellis
Nov 11, 20163 min read
The Impact of Depression on the Client Carer Relationship
Depression is so often a term thrown around, it has somehow crept its way into our everyday vernacular yet it still remains so...
Kate Holland- Selling
Oct 18, 20163 min read
Let it Go
Social care practitioners have to let go of their obsession with assessment. There are more assessment tools out there than I care to...
Marika Kontellis
May 18, 20162 min read
Customer, consumer, client, patient, resident. It’s all about service to me.
I tell you no lie. I was leading a strategic planning session and one hour later they were still going on about the label they would use...
Marika Kontellis
Mar 21, 20161 min read
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