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WHAT WE LEARNED IN 2016
We are lucky to have a “balcony view” of the sector. We can see how organisations are behaving. How government shifts in policy and...
Marika Kontellis
Dec 16, 20165 min read
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Active Listening
How many of us feel that when we have a conversation, we never really hear what the other person is saying? Or feel that we ourselves are...
Marika Kontellis
Nov 11, 20163 min read
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The Impact of Depression on the Client Carer Relationship
Depression is so often a term thrown around, it has somehow crept its way into our everyday vernacular yet it still remains so...
Kate Holland- Selling
Oct 17, 20163 min read
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Let it Go
Social care practitioners have to let go of their obsession with assessment. There are more assessment tools out there than I care to...
Marika Kontellis
May 17, 20162 min read
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Customer, consumer, client, patient, resident. It’s all about service to me.
I tell you no lie. I was leading a strategic planning session and one hour later they were still going on about the label they would use...
Marika Kontellis
Mar 20, 20161 min read
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