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Marika Kontellis
Sep 27, 20181 min read
We cannot assume ‘doing good’ is enough
As the Royal Commission into Banking heads into another month and we hear and read more stories of the behaviour that seemed to dominate...
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Marika Kontellis
Sep 9, 20181 min read
Knowing what customers want and need is so important
Knowing what customers want and need is so important, yet everywhere you look there is evidence that this isn’t being heeded. Take the...
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Marika Kontellis
May 1, 20171 min read
I Want to Give Back
Ex bankers, high profile politicians and the business elite are eyeing off Australia’s social care sector as a soft landing place for...
48 views0 comments
Marika Kontellis
Apr 10, 20171 min read
Volunteers are the New Black
The drivers of reform across Australia’s health and social care sector are pushing a sector to change not only how it does things, but...
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Marika Kontellis
Mar 23, 20171 min read
Sandwich Generation new Social Care Customer
You’ve done the sports drop off and now have less than 2 hours to maneuver through Sydney’s Saturday morning traffic to pick up your 80...
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Marika Kontellis
Dec 16, 20165 min read
WHAT WE LEARNED IN 2016
We are lucky to have a “balcony view” of the sector. We can see how organisations are behaving. How government shifts in policy and...
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Marika Kontellis
Nov 29, 20162 min read
What can a social work student offer to teams?
Leading up to a placement there is a focus drawn towards the learning opportunities each organisation or agency can provide to a student....
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Marika Kontellis
Nov 11, 20163 min read
Active Listening
How many of us feel that when we have a conversation, we never really hear what the other person is saying? Or feel that we ourselves are...
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Kate Holland- Selling
Oct 17, 20163 min read
The Impact of Depression on the Client Carer Relationship
Depression is so often a term thrown around, it has somehow crept its way into our everyday vernacular yet it still remains so...
88 views0 comments
Katie Cheers
Oct 12, 20162 min read
Valuing Differences
Throughout the years my understanding of disability has changed significantly and while the term “disability” encompasses so many...
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Marika Kontellis
Oct 6, 20162 min read
Advocacy and Care Coordination must be Independent
In times of significant change and market disruption people yearn for unbiased, impartial information and advice to make their decisions....
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Marika Kontellis
Sep 27, 20162 min read
“Thank God I Got Sick in this Country”
In all the reform madness and “busyness” in health social care we are often focussed on what doesn’t work. We spend our energy on...
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Marika Kontellis
Sep 5, 20162 min read
Building Capability in Your Staff
The social sector reforms have seen organisations obsessed with building a strategy to sustain their organisation. The strategies have...
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Marika Kontellis
Sep 5, 20161 min read
Consumer Movements Needed Now!
“ I thought I saw a movement. It was. It was. I’ve seen a movement being born. It is truly a marvellous experience of human ingenuity and...
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Ailyn Libo-on
Aug 26, 20161 min read
Re-focus on Quality in Times of Reform
Policy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough....
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Marika Kontellis
Aug 4, 20161 min read
Keeping the human in human services
In a context where strategy, market position and customer acquisition dominate Board Room and Staff Kitchen Room discussions, the human...
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Marika Kontellis
Jul 25, 20162 min read
Great Workplaces
I was leading a session with senior staff and Board members recently about the need for workplace culture reform. The newly appointed CEO...
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Marika Kontellis
Jul 13, 20161 min read
Efficiency and Effectiveness – are they returning?
A decade or so ago, we were really focused on efficiency. Classically this is considered to be ‘an efficient means that produces with a...
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Marika Kontellis
Jul 8, 20161 min read
Evidence-based or unresponsive?
There is something inherently counter-intuitive about the use of evidence based work when it is associated with practice in a changing...
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Marika Kontellis
Jun 30, 20162 min read
Tick Tock- The Clock Won't Stop: NDIS Goes Live Tomorrow
Remember the chaos and conspiracy theories of 1999. The Y2K bug was going to be catastrophic and people everywhere were planning and...
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