Marika KontellisSep 27, 20181 minWe cannot assume ‘doing good’ is enoughAs the Royal Commission into Banking heads into another month and we hear and read more stories of the behaviour that seemed to dominate ...
Marika KontellisSep 9, 20181 minKnowing what customers want and need is so importantKnowing what customers want and need is so important, yet everywhere you look there is evidence that this isn’t being heeded. Take the re...
Marika KontellisMay 1, 20171 minI Want to Give BackEx bankers, high profile politicians and the business elite are eyeing off Australia’s social care sector as a soft landing place for the...
Marika KontellisApr 10, 20171 minVolunteers are the New BlackThe drivers of reform across Australia’s health and social care sector are pushing a sector to change not only how it does things, but al...
Marika KontellisMar 23, 20171 minSandwich Generation new Social Care CustomerYou’ve done the sports drop off and now have less than 2 hours to maneuver through Sydney’s Saturday morning traffic to pick up your 80 y...
Marika KontellisDec 16, 20165 minWHAT WE LEARNED IN 2016We are lucky to have a “balcony view” of the sector. We can see how organisations are behaving. How government shifts in policy and fundi...
Marika KontellisNov 29, 20162 minWhat can a social work student offer to teams?Leading up to a placement there is a focus drawn towards the learning opportunities each organisation or agency can provide to a student....
Marika KontellisNov 11, 20163 minActive ListeningHow many of us feel that when we have a conversation, we never really hear what the other person is saying? Or feel that we ourselves are...
Kate Holland- SellingOct 17, 20163 minThe Impact of Depression on the Client Carer RelationshipDepression is so often a term thrown around, it has somehow crept its way into our everyday vernacular yet it still remains so stigmatise...
Katie CheersOct 12, 20162 minValuing DifferencesThroughout the years my understanding of disability has changed significantly and while the term “disability” encompasses so many differe...
Marika KontellisOct 6, 20162 minAdvocacy and Care Coordination must be IndependentIn times of significant change and market disruption people yearn for unbiased, impartial information and advice to make their decisions....
Marika KontellisSep 27, 20162 min“Thank God I Got Sick in this Country”In all the reform madness and “busyness” in health social care we are often focussed on what doesn’t work. We spend our energy on reformi...
Marika KontellisSep 5, 20162 minBuilding Capability in Your StaffThe social sector reforms have seen organisations obsessed with building a strategy to sustain their organisation. The strategies have te...
Marika KontellisSep 5, 20161 minConsumer Movements Needed Now!“ I thought I saw a movement. It was. It was. I’ve seen a movement being born. It is truly a marvellous experience of human ingenuity and...
Ailyn Libo-onAug 26, 20161 minRe-focus on Quality in Times of ReformPolicy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough. L...
Marika KontellisAug 4, 20161 minKeeping the human in human servicesIn a context where strategy, market position and customer acquisition dominate Board Room and Staff Kitchen Room discussions, the human ...
Marika KontellisJul 25, 20162 minGreat WorkplacesI was leading a session with senior staff and Board members recently about the need for workplace culture reform. The newly appointed CEO...
Marika KontellisJul 13, 20161 minEfficiency and Effectiveness – are they returning?A decade or so ago, we were really focused on efficiency. Classically this is considered to be ‘an efficient means that produces with a m...
Marika KontellisJul 8, 20161 minEvidence-based or unresponsive?There is something inherently counter-intuitive about the use of evidence based work when it is associated with practice in a changing en...
Marika KontellisJun 30, 20162 minTick Tock- The Clock Won't Stop: NDIS Goes Live TomorrowRemember the chaos and conspiracy theories of 1999. The Y2K bug was going to be catastrophic and people everywhere were planning and crea...
