Knowing what customers want and need is so important, yet everywhere you look there is evidence that this isn’t being heeded. Take the...

In a context where strategy, market position and customer acquisition dominate Board Room and Staff Kitchen Room discussions, the human...

I was leading a session with senior staff and Board members recently about the need for workplace culture reform. The newly appointed CEO...

A decade or so ago, we were really focused on efficiency. Classically this is considered to be ‘an efficient means that produces with a...

I tell you no lie. I was leading a strategic planning session and one hour later they were still going on about the label they would use...