Marika KontellisSep 9, 20181 minKnowing what customers want and need is so importantKnowing what customers want and need is so important, yet everywhere you look there is evidence that this isn’t being heeded. Take the...
Marika KontellisAug 4, 20161 minKeeping the human in human servicesIn a context where strategy, market position and customer acquisition dominate Board Room and Staff Kitchen Room discussions, the human...
Marika KontellisJul 25, 20162 minGreat WorkplacesI was leading a session with senior staff and Board members recently about the need for workplace culture reform. The newly appointed CEO...
Marika KontellisJul 13, 20161 minEfficiency and Effectiveness – are they returning?A decade or so ago, we were really focused on efficiency. Classically this is considered to be ‘an efficient means that produces with a...