Marika KontellisSep 9, 20181 minKnowing what customers want and need is so importantKnowing what customers want and need is so important, yet everywhere you look there is evidence that this isn’t being heeded. Take the...
Marika KontellisDec 16, 20165 minWHAT WE LEARNED IN 2016We are lucky to have a “balcony view” of the sector. We can see how organisations are behaving. How government shifts in policy and...