Marika KontellisApr 10, 20171 minVolunteers are the New BlackThe drivers of reform across Australia’s health and social care sector are pushing a sector to change not only how it does things, but...
Marika KontellisMar 23, 20171 minSandwich Generation new Social Care CustomerYou’ve done the sports drop off and now have less than 2 hours to maneuver through Sydney’s Saturday morning traffic to pick up your 80...
Ailyn Libo-onAug 26, 20161 minRe-focus on Quality in Times of ReformPolicy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough....
Marika KontellisMar 20, 20161 minCustomer, consumer, client, patient, resident. It’s all about service to me.I tell you no lie. I was leading a strategic planning session and one hour later they were still going on about the label they would use...