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  • Ailyn Libo-on

Re-focus on Quality in Times of Reform

Policy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough. Linking concepts of quality and translating them into business systems and front line practice will give you the cutting edge, in what is set to be a highly competitive community support market.

Quality, focussed on consistently safe and outcome driven service provision will be the focus of government, providers but most importantly customers. Providers will want to ensure they satisfy customers that they are the right provider who has demonstrated their capability and is only focussed on what’s in the customer’s best interests. Quality of the future will not be about satisfying a funding body with a check list. It will be about building customer confidence and loyalty.

The ACIA Conference in Sydney is less than a month away. ACIA’s agenda has been carefully selected to achieve a very interesting balance of sessions to address key issues at the forefront of our industry.

There will be information on NDIS Quality and Safeguards Framework and updates on current reforms including Aged Care, Consumer Directed Care, National Disability Insurance Scheme and the National Injury Insurance Scheme and practical information for service providers on managing consumer directed or individualised supports. For more information visit the ACIA Conference webpage at: or contact ACIA at (02) 9264 7197 TODAY!!

Be part of the conversation. Leading quality community supports.

To purchase your tickets visit:

Places are limited!! Reserve your place today.

Zakumi Guest Blogger: Ailyn Libo-on

Chief Executive Officer, Attendant Care Industry Association (ACIA)

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