We are lucky to have a “balcony view” of the sector. We can see how organisations are behaving. How government shifts in policy and...

In times of significant change and market disruption people yearn for unbiased, impartial information and advice to make their decisions....

In all the reform madness and “busyness” in health social care we are often focussed on what doesn’t work. We spend our energy on...

There is something inherently counter-intuitive about the use of evidence based work when it is associated with practice in a changing...

Remember the chaos and conspiracy theories of 1999. The Y2K bug was going to be catastrophic and people everywhere were planning and...

In a few month’s time, the NDIS will roll out across most of NSW and people and organisations are clamouring to be ready. One of the...

For many years, our funders required us to have strategic plans; not so we could follow them not measure the effectiveness of what we...

We must admit, that despite the best intentions, social care engineers don’t always get it right. Some of our most “seemingly logical”...

Just when you thought you had it all under control, something changes. Most organisations are aware of the ‘’hyper-connected consumer’’ …...

With so much talk about change, NDIS, person-centred planning, strategy, planning and the like, one of the core concepts that has been...

One of the biggest factors in any change process is time….we spend a lot of time planning, discussing and then executing change but often...