Marika KontellisSep 9, 20181 minKnowing what customers want and need is so importantKnowing what customers want and need is so important, yet everywhere you look there is evidence that this isn’t being heeded. Take the...
Marika KontellisOct 6, 20162 minAdvocacy and Care Coordination must be IndependentIn times of significant change and market disruption people yearn for unbiased, impartial information and advice to make their decisions....
Marika KontellisSep 5, 20162 minBuilding Capability in Your StaffThe social sector reforms have seen organisations obsessed with building a strategy to sustain their organisation. The strategies have...
Ailyn Libo-onAug 26, 20161 minRe-focus on Quality in Times of ReformPolicy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough....