Knowing what customers want and need is so important
Knowing what customers want and need is so important, yet everywhere you look there is evidence that this isn’t being heeded. Take the...
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Marika Kontellis
Oct 6, 20162 min read
Advocacy and Care Coordination must be Independent
In times of significant change and market disruption people yearn for unbiased, impartial information and advice to make their decisions....
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Marika Kontellis
Sep 5, 20162 min read
Building Capability in Your Staff
The social sector reforms have seen organisations obsessed with building a strategy to sustain their organisation. The strategies have...
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Ailyn Libo-on
Aug 26, 20161 min read
Re-focus on Quality in Times of Reform
Policy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough....
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Marika Kontellis
Aug 4, 20161 min read
Keeping the human in human services
In a context where strategy, market position and customer acquisition dominate Board Room and Staff Kitchen Room discussions, the human...
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Marika Kontellis
Jul 25, 20162 min read
Great Workplaces
I was leading a session with senior staff and Board members recently about the need for workplace culture reform. The newly appointed CEO...
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Marika Kontellis
Jul 13, 20161 min read
Efficiency and Effectiveness – are they returning?
A decade or so ago, we were really focused on efficiency. Classically this is considered to be ‘an efficient means that produces with a...
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Marika Kontellis
Jun 8, 20161 min read
What is budgeting all about?
Each year at about this time, organisations are planning, drafting and finalizing budgets. They do this as in the world of business, we...
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Marika Kontellis
May 30, 20161 min read
Bespoke or Bespoken For?
The ongoing issue of whether small organisations can survive can been lost in the frenzy about size. The simple fact is that big or...
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Marika Kontellis
Feb 17, 20162 min read
Let’s Get Strategic
For many years, our funders required us to have strategic plans; not so we could follow them not measure the effectiveness of what we...
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Marika Kontellis
Dec 6, 20153 min read
Business Models of Tomorrow: The Concept of Risk
With so much talk about change, NDIS, person-centred planning, strategy, planning and the like, one of the core concepts that has been...
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Marika Kontellis
Dec 1, 20153 min read
Manage Time, Not Change
One of the biggest factors in any change process is time….we spend a lot of time planning, discussing and then executing change but often...
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Marika Kontellis
Nov 10, 20152 min read
Social Technology and the Social Sector
The McKinsey Global Institute released an excellent report in 2012 entitled, The Social Economy. Unlocking Value and Productivity through...
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