Knowing what customers want and need is so important, yet everywhere you look there is evidence that this isn’t being heeded. Take the...

Ex bankers, high profile politicians and the business elite are eyeing off Australia’s social care sector as a soft landing place for...

The drivers of reform across Australia’s health and social care sector are pushing a sector to change not only how it does things, but...

You’ve done the sports drop off and now have less than 2 hours to maneuver through Sydney’s Saturday morning traffic to pick up your 80...

We are lucky to have a “balcony view” of the sector. We can see how organisations are behaving. How government shifts in policy and...

Leading up to a placement there is a focus drawn towards the learning opportunities each organisation or agency can provide to a student....

Depression is so often a term thrown around, it has somehow crept its way into our everyday vernacular yet it still remains so...

Throughout the years my understanding of disability has changed significantly and while the term “disability” encompasses so many...

In times of significant change and market disruption people yearn for unbiased, impartial information and advice to make their decisions....

In all the reform madness and “busyness” in health social care we are often focussed on what doesn’t work. We spend our energy on...

The social sector reforms have seen organisations obsessed with building a strategy to sustain their organisation. The strategies have...

“ I thought I saw a movement. It was. It was. I’ve seen a movement being born. It is truly a marvellous experience of human ingenuity and...

Policy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough....

In a context where strategy, market position and customer acquisition dominate Board Room and Staff Kitchen Room discussions, the human...

There is something inherently counter-intuitive about the use of evidence based work when it is associated with practice in a changing...

Remember the chaos and conspiracy theories of 1999. The Y2K bug was going to be catastrophic and people everywhere were planning and...

The ongoing issue of whether small organisations can survive can been lost in the frenzy about size. The simple fact is that big or...

Social care practitioners have to let go of their obsession with assessment. There are more assessment tools out there than I care to...

I tell you no lie. I was leading a strategic planning session and one hour later they were still going on about the label they would use...

Every now and again I am reminded that the business of “social care” really is women’s work. It shouldn’t be, as women do not have a...