Knowing what customers want and need is so important
Knowing what customers want and need is so important, yet everywhere you look there is evidence that this isn’t being heeded. Take the...
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Marika Kontellis
May 1, 20171 min read
I Want to Give Back
Ex bankers, high profile politicians and the business elite are eyeing off Australia’s social care sector as a soft landing place for...
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Marika Kontellis
Apr 10, 20171 min read
Volunteers are the New Black
The drivers of reform across Australia’s health and social care sector are pushing a sector to change not only how it does things, but...
26 views0 comments
Marika Kontellis
Mar 23, 20171 min read
Sandwich Generation new Social Care Customer
You’ve done the sports drop off and now have less than 2 hours to maneuver through Sydney’s Saturday morning traffic to pick up your 80...
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Marika Kontellis
Dec 16, 20165 min read
WHAT WE LEARNED IN 2016
We are lucky to have a “balcony view” of the sector. We can see how organisations are behaving. How government shifts in policy and...
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Marika Kontellis
Oct 6, 20162 min read
Advocacy and Care Coordination must be Independent
In times of significant change and market disruption people yearn for unbiased, impartial information and advice to make their decisions....
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Marika Kontellis
Sep 5, 20162 min read
Building Capability in Your Staff
The social sector reforms have seen organisations obsessed with building a strategy to sustain their organisation. The strategies have...
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Marika Kontellis
Sep 5, 20161 min read
Consumer Movements Needed Now!
“ I thought I saw a movement. It was. It was. I’ve seen a movement being born. It is truly a marvellous experience of human ingenuity and...
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Ailyn Libo-on
Aug 26, 20161 min read
Re-focus on Quality in Times of Reform
Policy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough....
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Marika Kontellis
Aug 4, 20161 min read
Keeping the human in human services
In a context where strategy, market position and customer acquisition dominate Board Room and Staff Kitchen Room discussions, the human...
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Marika Kontellis
Jul 25, 20162 min read
Great Workplaces
I was leading a session with senior staff and Board members recently about the need for workplace culture reform. The newly appointed CEO...
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Marika Kontellis
Jul 13, 20161 min read
Efficiency and Effectiveness – are they returning?
A decade or so ago, we were really focused on efficiency. Classically this is considered to be ‘an efficient means that produces with a...
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Marika Kontellis
Jul 8, 20161 min read
Evidence-based or unresponsive?
There is something inherently counter-intuitive about the use of evidence based work when it is associated with practice in a changing...
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Marika Kontellis
Jun 30, 20162 min read
Tick Tock- The Clock Won't Stop: NDIS Goes Live Tomorrow
Remember the chaos and conspiracy theories of 1999. The Y2K bug was going to be catastrophic and people everywhere were planning and...
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Marika Kontellis
Jun 14, 20161 min read
Is it fair?
In a few month’s time, the NDIS will roll out across most of NSW and people and organisations are clamouring to be ready. One of the...
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Marika Kontellis
Jun 8, 20161 min read
What is budgeting all about?
Each year at about this time, organisations are planning, drafting and finalizing budgets. They do this as in the world of business, we...
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Marika Kontellis
May 30, 20161 min read
Bespoke or Bespoken For?
The ongoing issue of whether small organisations can survive can been lost in the frenzy about size. The simple fact is that big or...
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Marika Kontellis
May 17, 20162 min read
Let it Go
Social care practitioners have to let go of their obsession with assessment. There are more assessment tools out there than I care to...
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Marika Kontellis
Mar 20, 20161 min read
Customer, consumer, client, patient, resident. It’s all about service to me.
I tell you no lie. I was leading a strategic planning session and one hour later they were still going on about the label they would use...
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Marika Kontellis
Mar 11, 20162 min read
Women Rule in Social Care
Every now and again I am reminded that the business of “social care” really is women’s work. It shouldn’t be, as women do not have a...
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