Knowing what customers want and need is so important, yet everywhere you look there is evidence that this isn’t being heeded. Take the...

Ex bankers, high profile politicians and the business elite are eyeing off Australia’s social care sector as a soft landing place for...

The drivers of reform across Australia’s health and social care sector are pushing a sector to change not only how it does things, but...

You’ve done the sports drop off and now have less than 2 hours to maneuver through Sydney’s Saturday morning traffic to pick up your 80...

We are lucky to have a “balcony view” of the sector. We can see how organisations are behaving. How government shifts in policy and...

In times of significant change and market disruption people yearn for unbiased, impartial information and advice to make their decisions....

The social sector reforms have seen organisations obsessed with building a strategy to sustain their organisation. The strategies have...

“ I thought I saw a movement. It was. It was. I’ve seen a movement being born. It is truly a marvellous experience of human ingenuity and...

Policy and funding reforms are impacting on services, systems and sectors. Ticking a box to comply to a set of standards is not enough....

In a context where strategy, market position and customer acquisition dominate Board Room and Staff Kitchen Room discussions, the human...

I was leading a session with senior staff and Board members recently about the need for workplace culture reform. The newly appointed CEO...

A decade or so ago, we were really focused on efficiency. Classically this is considered to be ‘an efficient means that produces with a...

There is something inherently counter-intuitive about the use of evidence based work when it is associated with practice in a changing...

Remember the chaos and conspiracy theories of 1999. The Y2K bug was going to be catastrophic and people everywhere were planning and...

In a few month’s time, the NDIS will roll out across most of NSW and people and organisations are clamouring to be ready. One of the...

Each year at about this time, organisations are planning, drafting and finalizing budgets. They do this as in the world of business, we...

The ongoing issue of whether small organisations can survive can been lost in the frenzy about size. The simple fact is that big or...

Social care practitioners have to let go of their obsession with assessment. There are more assessment tools out there than I care to...

I tell you no lie. I was leading a strategic planning session and one hour later they were still going on about the label they would use...

Every now and again I am reminded that the business of “social care” really is women’s work. It shouldn’t be, as women do not have a...